All orders are processed within 3 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
** Plants and products may arrive in separate boxes so if your order arrives and you are missing an item, please wait a day or two before contacting us.
Shipping is done via FEDEX and USPS
We've partnered with Fedex and USPS to deliver plants across North America. We're so confident in our partnerships that we guarantee that the plant will get to your in tip top shape.
*Some non-plant products may ship using a different carrier. These products ship for free.
What happens if my plant is damaged during shipping?
Any plant that arrives damaged from shipping will be covered under our 25-Day Guarantee. For more information about this guarantee, please see the 25-Day Houseplant Guarantee under the Support menu.
You are responsible for ensuring that the address you put in the order is complete and correct. You have within 24 hours of placing the order to notify us of any changes or corrections to the address.
For packages that are lost in transit, first please reach out to the courier to see if they can provide you with an update. Unfortunately, once the package is sent, it is in the courier’s hands to deliver it safely to you. We are not responsible for packages lost or damaged by the courier. If you are unable to find any information from the courier, feel free to reach out to email@example.com and we will see what we can do to help!
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Please use the 'Track My Order' link on website.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.