Refunds & Cancellations
We have a 25-day return policy, which means you have 25 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For live plants, we provide a 25 day guarantee. If you receive your live plant and it is damaged or dead, or dies within the 25 days, contact us and we will take care of it.
Exceptions / non-returnable items
For live plants, during cold months, customers will have to winter shipping protection to all cold state orders. Orders that do not have winter shipping protection added and get cold damage will not be issued a replacement or refund.
Courier delays and lost in transit issues are not covered within our guarantee policy.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please note if a customer requests to return a physical item (non-plant item) and the item is not damaged from shipping, we will have to deduct a $7 return and processing fee from the total order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.